dd22 Terms & Conditions of Use

1 General Terms

These terms and conditions ("Terms") apply to the use of the dd22 platform and all its services. When you visit the dd22 website, create an account, or use any service, you are automatically considered to have agreed to these Terms.

These Terms form a legally binding agreement. If you do not agree with any part of these Terms, please refrain from using the dd22 platform. This document has been prepared in English and shall be considered the final authoritative version.

2 Eligibility & Registration

To participate on the dd22 platform, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• You are not located in a jurisdiction where online gaming is completely prohibited.
• You are providing all information on your own behalf and not on behalf of any third party.
• You may have only one account — creating multiple accounts is strictly prohibited.
• You are of sound mind and capable of making your own decisions.

It is entirely your responsibility to keep the information you provided at registration accurate, complete, and up to date. dd22 reserves the right to suspend or cancel an account if false information is provided.

3 Account Management

3.1 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Do not share this information with anyone. You are solely responsible for all activity conducted from your account.

If you suspect unauthorized access or a security breach, contact [email protected] immediately.

3.2 One Account Policy

Only one account is permitted per user. If the same person operates multiple accounts, dd22 reserves the right to cancel all accounts and forfeit all balances.

3.3 Updating Account Information

If your phone number, email, or payment details change, update your account profile promptly. dd22 will not be responsible for transaction delays caused by outdated or incorrect information.

4 Deposits & Withdrawals

4.1 Deposits

dd22 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Financial Service
• Rocket — Dutch-Bangla Mobile Banking
• Bank Transfer — Major banks including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank

Deposited funds are generally credited to the account within a few minutes. Deposits from accounts held in a third party's name are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Standard withdrawal processing time is 30 minutes to 3 hours. The same payment method used for deposit must be used for withdrawal. Identity verification may be required before a withdrawal request is processed.

If there is a delay in processing a withdrawal, dd22 will reach out. dd22 reserves the right to verify withdrawal requests in cases of unusual activity.

5 Bonuses & Promotions

5.1 Welcome Bonus

New users making their first deposit on dd22 will receive a 100% first deposit bonus, up to a maximum of ৳15,000.

5.2 Wagering Requirements

Before withdrawing winnings earned from a bonus, the specified wagering requirements must be met. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

5.3 General Bonus Terms

• Each user may claim each bonus offer only once.
• Bonus funds cannot be transferred to a third party.
• dd22 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the bonus and any associated winnings may be forfeited.
• Not all games may contribute equally toward fulfilling bonus wagering requirements.

6 Betting & Gaming Policy

6.1 Betting Limits

Specific minimum and maximum bet limits apply to each game or market on the dd22 platform. These limits are clearly displayed in each game's interface.

6.2 Bet Outcomes

All game and sports betting outcomes are determined by a Random Number Generator (RNG) and the relevant sporting authorities. dd22 uses fair play technology, and any allegation of result manipulation is investigated seriously.

6.3 Sports Betting

Sports betting event outcomes are determined based on the official announcements of the relevant sporting body. dd22 reserves the right to amend bet outcomes in cases of technical errors or bets placed on the basis of television broadcasts.

7 Prohibited Activities

The following activities are strictly prohibited on the dd22 platform:

• Any form of fraud, manipulation, or deception.
• Bonus abuse or deliberately exploiting loopholes in bonus terms.
• Operating multiple accounts or using another person's account.
• Placing bets using automated software, bots, or scripts.
• Using the platform for money laundering or any illegal purpose.
• Exploiting technical vulnerabilities of the platform.
• Harassing or discriminating against other users.
• Using stolen or unauthorized payment methods.

Violation of these prohibitions may result in immediate account cancellation, forfeiture of all balances and bonuses, and legal action where applicable.

8 Privacy & Security

dd22 gives the highest priority to protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

Details on how your personal information is collected, used, and stored can be found on our Privacy Policy page. Your information will never be sold to third parties.

If a security breach or suspicious activity is detected, dd22 reserves the right to temporarily suspend your account and conduct an investigation.

9 Limitation of Liability

dd22 makes every effort to operate its platform without interruption. However, dd22 will not bear any liability in the following circumstances:

• Games being interrupted due to internet disconnection or technical failure.
• Losses caused by third-party software or hardware issues.
• Service disruptions due to unforeseen circumstances (flooding, earthquakes, power outages, etc.).
• Losses resulting from unauthorized use of your account credentials (if caused by your own negligence).
• Any action taken to comply with applicable legal restrictions.

In any circumstance, dd22's total liability shall not exceed the actual balance in your account (excluding bonuses).

10 Responsible Gaming

dd22 is committed to responsible gaming. We believe gaming is a form of entertainment and should never be a cause of financial hardship. This platform is operated for users aged 21 and above only.

Our platform provides you with the following features:

• The ability to set personal deposit limits.
• The option to take a temporary or long-term break from gaming (Self-exclusion).
• Activity history to monitor gaming behavior.

For more information, visit our Responsible Gaming page or contact [email protected].

11 Account Closure & Suspension

11.1 Closure by dd22

dd22 may suspend or cancel any account without prior notice for the following reasons:

• Violation of any provision of these Terms.
• Fraudulent or illegal activity.
• Providing false information.
• Failure to meet age-related requirements.
• Instructions from legal or regulatory authorities.

11.2 Closure by the User

You may request to close your account at any time by contacting [email protected]. Please withdraw any valid balance before submitting an account closure request.

12 Dispute Resolution

In the event of any dispute or complaint, please contact our customer support team first. Send a detailed description to [email protected]. All disputes are considered fairly and impartially.

Regarding dd22's game results or bonus decisions, dd22's decision will be considered final; however, every complaint will be reviewed through the proper process.

13 Changes to Terms

dd22 reserves the right to modify, add to, or remove these terms and conditions at any time. Updated terms will take effect as soon as they are published on this page.

For significant changes, dd22 will attempt to send a notification to your registered email. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

14 Contact

If you have any questions or comments about these terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali and English)

Our customer support team is ready to assist you seven days a week, 24 hours a day. For support in Bengali, contact us directly via live chat.

For more information, visit our FAQ page and About Us page.

These terms and conditions form the agreement for using the dd22 platform. By beginning to use the platform, you will be considered to have accepted all of the above terms.

dd22 — a safe and reliable online gaming platform. Your experience is kept secure using SSL encryption and fair play technology.