Can someone else request self-exclusion on my behalf?

Yes, a family member or someone close to you can contact dd22 support on your behalf. They can email support@dd22.mom with your account details to ask for help. Our team will take the necessary steps.

21+ Only

dd22 Responsible Gaming

When entertainment becomes a problem, making the right decision matters most. dd22 is committed to helping you play safely and mindfully.

dd22's Commitment

dd22 believes online gaming is an enjoyable form of entertainment — but it should never take priority over the important responsibilities in your life. Ensuring the safety of every player on our platform is our first priority.

We encourage all our users to set their own limits, stay aware of reality, and seek help from dd22's support team whenever needed. When gaming becomes a problem, asking for help is not a sign of weakness — it is a courageous step.

Our Protection Tools

Deposit Limit

Set your own limit on how much you can deposit per day, per week, or per month. Once set, the limit stays in effect and keeps your budget safe.

Time-Out Break

Use the time-out feature if you want to take a break for a while. You can temporarily suspend your account from 24 hours up to 6 weeks.

Self-Exclusion

If you feel you need a long-term break, request self-exclusion. This step fully deactivates your account.

Loss Limit

Gaming will automatically stop once you reach a set loss threshold. This tool protects you from excessive losses and helps ensure financial safety.

Reality Check

You will receive a reminder at regular intervals to let you know how long you have been playing. This is an effective way to keep your gaming session in check.

24/7 Support

dd22's support team is active around the clock. For any issue, contact us directly in Bengali or English via live chat or email.

21+

For Ages 21 and Above Only

dd22 strictly prohibits minors from participating. Age is verified during account registration, and keeping those under 21 away from gaming is our firm commitment.

Warning Signs of Problem Gaming

If you or someone you know shows the following signs, it is time to seek help.

Playing Beyond Your Budget

Betting or playing using money meant for essential expenses or borrowed funds.

Obsession with Recovering Lost Money

Returning repeatedly to recover losses and taking increasingly larger risks.

Hiding from Family and Friends

Not telling the truth — or lying — to loved ones about gaming habits.

Restlessness When Unable to Play

Feeling anxious, irritable, or uncomfortable when not playing.

Neglecting Work and Studies

Failing to meet professional or educational responsibilities because too much time is spent gaming.

Repeated Failed Attempts to Stop

Wanting to stop but starting again over and over.

How to Set Limits

Log In to Your Account

Choose a Limit

Pick what you need — a deposit limit, loss limit, or gaming time limit.

Set an Amount

Set a realistic limit based on your weekly budget and gaming habits.

Save and Follow It

Save the limit. Once set, it takes effect automatically and keeps you protected.

Tips for Safe Gaming

Set a Budget First

Decide how much you can spend before you start playing. Never go beyond that limit.

Keep a Set Time

Set a fixed time limit for each gaming session and take regular breaks.

Don't Play on Emotion

Avoid playing when you are angry, frustrated, or feeling lonely — it leads to dangerous decisions.

Don't See Gaming as Income

Online gaming is a form of entertainment. Treating it as a regular source of income is not realistic.

Stop After a Win

When you win, decide in that moment whether to continue. Resist the urge to place more bets on the back of a win.

Help a Loved One

Sometimes you notice a problem in a family member or friend but are not sure how to help. In that situation, the following steps may be useful:

Talk Calmly Discuss the matter with empathy, without judgment.

Point Toward Professional Help Suggest reaching out to a mental health specialist or counselor.

Report to dd22 Support Contact us — we will help apply limits to the affected person's account.

Take Care of Yourself Too While helping a loved one, also look after your own mental health.

Contact dd22 Support

We Are Always Ready to Help

If you have any concerns about gaming or need help setting limits, dd22's support team is by your side seven days a week, twenty-four hours a day.

Live Chat

Talk directly on the site in Bengali or English. Get immediate assistance at any time.

Email Support

[email protected] — send requests for deposit limits, time-outs, or self-exclusion.

Round-the-Clock Service

Our responsible gaming team operates 24/7 in Bangladesh Standard Time (BST).

Responsible Gaming FAQ

After logging in to dd22, go to your profile settings and find the "Responsible Gaming" section. There you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and you can manage it yourself.

Once your self-exclusion period ends, you can contact dd22 support. However, this process is intentionally made to take some time, so that decisions are not made impulsively. If you feel ready, email us at [email protected].

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is a long-term decision where your account is fully deactivated, and you need to contact support to reactivate it.

Yes, a family member or someone close to you can contact dd22 support on your behalf. They can email [email protected] with your account details to ask for help. Our team will take the necessary steps.

No. dd22 strictly prohibits anyone under 21 from using the platform. Age verification is completed during account registration. If you suspect a minor is using the platform, please notify our support immediately.

Absolutely. dd22 always advises seeking professional mental health support if signs of gaming addiction appear. Professional counselors and helplines for mental health are available in Bangladesh. At the same time, dd22's support team can help apply necessary limits to your account.

Enjoy Safely at dd22

Entertainment is for everyone. Browse our game sections and have fun within your own limits. For any questions, check the FAQ or contact support directly.

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