dd22's Privacy Policy — Your Information Is Safe With Us
Our clear commitments and policies on how dd22 collects, uses, and protects your personal information are described in detail here.
Introduction & Scope
This Privacy Policy ("Policy") is issued by and applies to dd22 online casino and betting platform ("dd22", "we", "our"). This Policy describes how we collect, process, store, and protect the personal information of our users ("you", "user").
By using dd22's website and services, you are considered to have consented to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
dd22 uses SSL encryption technology to keep all your information secure. We do not sell your information to any third party.
This Policy may be updated from time to time. If changes are made, we will publish the new version on this page and make reasonable efforts to notify you. We therefore recommend checking this page regularly.
What Information We Collect
dd22 collects certain personal information in order to provide its services. The various categories of information collected are described below:
2.1 Registration & Identity Information
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number
- Residential address
- National ID card or passport details (where identity verification is required)
2.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for deposits and withdrawals)
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Technical Information
- IP address and browser type
- Device information (operating system, model)
- Cookies and session data
- Website usage patterns and navigation logs
2.4 Gaming Activity Information
- Game participation history
- Bet amounts and outcomes
- Bonus and promotion usage records
Purpose of Data Use
dd22 uses collected information only for specific and legitimate purposes. Your information may be processed for the following purposes:
- Account Management: To create, verify, and maintain your dd22 account.
- Identity Verification: To complete the KYC (Know Your Customer) process, including confirming that users are 21+.
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Service Improvement: To enhance our platform's performance and enrich the user experience.
- Fraud Prevention: To prevent unauthorised access, fraudulent activity, and money laundering.
- Customer Support: To resolve your questions and complaints via 24/7 live chat or email.
- Legal Obligations: Where necessary to comply with applicable laws and regulations.
- Responsible Gaming: To monitor playing patterns and identify and address potentially problematic behaviour.
Data Sharing & Third Parties
dd22 does not sell or transfer your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Information is shared with payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game technology providers — only to the extent necessary to deliver the service.
4.2 Legal Authorities
Information may be provided in response to a valid order or request from a competent court or government authority, where required to comply with the law.
4.3 Fraud Prevention
Limited information may be shared with relevant authorities to assist in the investigation of financial crimes or fraud.
Before sharing information with any third party, we ensure that they comply with our privacy standards.
Cookies & Tracking Technologies
dd22 uses cookies and similar technologies to improve website performance and personalise the user experience.
5.1 Essential Cookies
These cookies are essential for the basic operation of the website. They keep your login session active and ensure security.
5.2 Functional Cookies
These cookies remember your preferences and settings so you do not need to reconfigure them on each visit.
5.3 Analytics Cookies
These collect statistical data to help us understand website usage patterns and improve our services.
You can manage cookies through your browser settings. However, disabling cookies may cause some website features to not function properly.
Data Security Measures
dd22 follows the highest industry standards to protect your information. Our security measures include:
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Secure Data Storage: Sensitive information is stored in encrypted databases.
- Access Controls: Only authorised personnel can access information, and only for specific required purposes.
- Regular Security Audits: Periodic audits to identify and address system vulnerabilities.
- Fair Play Technology: Certified random number generators to ensure transparency and fairness in gaming activity.
While we make every effort to protect your information, complete security on the internet cannot be guaranteed. We therefore ask you to keep your account password confidential.
Data Retention Period
dd22 retains your personal information only for as long as necessary to fulfil the relevant purpose or as legally required.
- Information for active accounts is retained until the account is closed.
- Even after an account is closed or becomes inactive, financial records are kept for a defined period as required by law.
- Information necessary for fraud prevention and dispute resolution is retained for a specified period.
- Technical log data is kept for a limited period and then deleted.
Once the defined retention period ends, information is securely deleted or anonymised.
Your Rights
As a user of dd22, you have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request deletion of your information, though legal obligations may apply.
- Right to Object to Processing: You may object to the use of your information for specific purposes.
- Data Portability: You may request your information in a structured format.
If you wish to exercise any of these rights, please contact our support team. We will review your request in a timely manner and fulfil it where there are no legal or contractual obligations preventing us from doing so.
Protection of Minors
dd22 is operated for users aged 21 and above only. We do not knowingly collect information from minors.
Age verification is in place during the registration process. If a minor's information is collected for any reason, the relevant account will be closed and the information deleted as soon as this becomes known.
If parents or guardians suspect that their minor child has registered on dd22, please contact us immediately.
International Data Transfers
dd22 operates with a focus on the Bangladesh market. Where servers in other countries are used for data processing, our privacy standards are maintained there as well.
For international data transfers, we ensure that the destination country has adequate data protection measures in place and that applicable contractual safeguards are applied.
In all circumstances, ensuring the protection of your information is dd22's primary responsibility.
Policy Changes & Updates
dd22 reserves the right to update this Privacy Policy at any time. If changes are made, we will publish the latest version on this page.
For significant changes, we will make reasonable efforts to send a notice to your registered email address. However, it is your responsibility to review this page regularly.
If you continue using dd22's services after a revised Policy has been published, you will be considered to have consented to the updated Policy.
Have a question about privacy?
Our support team is available 24/7 to assist you in Bengali and English.